If you’d like to know more about Knowadays, including when the company was founded, what courses we offer, and where you can read reviews, please see the FAQ section on the Knowadays home page.

Knowadays courses are accessed online, and you work through the content at your own pace. Each module is made up of lessons, which are split into pages, meaning it’s easy to take in a little or a lot at one time. The majority of each course is written content, but lessons are interspersed with quizzes, practical exercises, and short tutorial videos on some topics.

Your course progress is saved as you work through the lessons, so you can always pick up where you left off even if you switch devices.

The specific technical requirements differ depending on which course you’re interested in.

For all courses, it’s important to note that while you can view the lesson content on a tablet or smartphone, these devices may not allow you to access the full features of the course. Plus, the larger screen size of a desktop or laptop computer is often preferable for research and study.

Certain courses require the use of a full version of Microsoft Word, which is not available on tablets or Chromebooks (these devices use a limited version of Word for Web, which does not include the necessary functions).

• Becoming A Proofreader and Becoming An Editor: You will need access to a full version of Microsoft Word. The options are Office 2016, 2019, or 2021, or the subscription-based Microsoft 365.
• Formatting In Microsoft Word: You will need a full version of Microsoft Word, and Office 2019 is the earliest version suitable for the course.
• Becoming A Copywriter and Becoming A Freelance Writer: You do not require a full version of Word. While these courses involve writing, the practical exercises can be completed using Word or Google Docs. The same applies to other courses that include downloadable exercises.

You can explore a list of differences between Microsoft Word on different platforms, or get in touch at [email protected] if you want to ask about your current technical setup.

Yes! All our courses are suitable for both Mac and Windows operating systems.

Where necessary, such as when describing the Track Changes and Compare tools in Microsoft Word, we provide separate instructions for Windows and for Mac, allowing you to read the content applicable to your system.

When you purchase Formatting In Microsoft Word, you will be assigned two versions of the course: one for Windows and one for Mac. You can complete the course on your current computer setup but have the resources you need in case you switch systems in the future.

Although you can access Knowadays materials from any internet browser, our website and courses are optimized for Chrome.

Using Chrome on a laptop or desktop computer will give you the smoothest experience, but you can still complete our courses using other browsers, and you can view the lessons on a smartphone or tablet.

No! When you buy a Knowadays course, you get permanent access, and this includes all future course updates as well.

You can take as long as you need to complete the course, and you can return to review the lessons, retake the quizzes, and retry the practical exercises as often as you like.

There are no deadlines or time limits on any courses, even for the final assignments!

No. It is not possible to download the lessons, and we do not provide hard copies of our courses.

Some study materials are downloadable as Word documents or PDFs for your personal use. The rest of the course elements, including written lesson content, videos, and interactive quizzes, are only accessible online. This allows you to access the material from anywhere, and it allows us to make updates and additions to the content as necessary.

As your course doesn’t expire, you can take as long as you need to work through the content and return to it at any time. To aid in your learning process, we recommend taking good notes (on paper or in a digital form) as you work through the lessons. Contact the tutor team at [email protected] if you would like some tips on this!

Yes! You can log in to your account from anywhere and on any device. With Knowadays, your learning is self-led, so you can work through the lessons at your own pace and in a way that suits your style, whether that’s in bite-size pieces or extended study sessions.

Your course progress is stored, so you can pick up where you left off every time you log back in.

Whether you are a beginner, have skills you want to polish, or are looking to build on existing professional experience, Knowadays courses are suitable for you. Our courses are designed to build a solid foundation in the basics of and background to the subject before moving on to more advanced topics and techniques.

In general, you do not require previous experience or subject knowledge to take our courses. One exception is Becoming An Editor – this course requires a good understanding of proofreading rules and concepts, which is why we recommend completing Becoming A Proofreader before embarking on the editing course.

Please see the FAQs on the individual course pages for more information, or get in touch at [email protected].

As our courses are delivered online and teach skills that will be used in a digital context, you do need a little computer know-how, but you don’t need to be a technical wizard!

For all courses, you should be able to complete essential tasks such as browsing the internet, opening programs, and copying and pasting text. You should also understand how to download, open, and save documents so you can access the resources in the course.

To review the specific requirements, please check the FAQs on the relevant course page. If you would like to be sure a course is suitable for you, contact the team at [email protected].

No! We have learners based in numerous countries, and you can take a course from anywhere in the world. Because our courses are entirely online and self-led, there’s no problem with changing location – and time zone – while you’re working through the content.

If you are interested in taking Becoming A Proofreader and Becoming An Editor, with the aim of accessing work with Proofed, please note that you need to be in an eligible country to be set up on the Proofed platform. Please check Proofed’s list of supported countries to ensure you’re in a suitable location.

Knowadays courses are written in US English.

However, Becoming A Proofreader is available in two versions: US English and UK English. The teaching content, exercises, and final assignments are the same in each version, and both teach the nuances of US and UK spelling, punctuation, and grammar, but the explanatory content follows either British or American conventions. This gives learners the chance to see the fine details exemplified in their preferred dialect.

Yes! We have learners from all around the world, and many successful graduates don’t speak English as their first language.

However, it’s important to note that completing the exercises and passing the final assignments in Becoming A Proofreader, Becoming An Editor, and Becoming A Freelance Writer calls for a high-level command of written English. Nonfluent speakers should seek out additional resources if they need assistance with understanding the nuances of fluent-level grammar and sentence structure.

As part of every course, there are practical exercises and quizzes to help you learn. The results of these are not saved and do not form part of your final grade. You can return to them as often as you like to test your skills and refresh your knowledge.

At the end of Becoming A Proofreader, Becoming An Editor, and Becoming A Freelance Writer, you complete and submit a final assignment, which is graded by a tutor according to a set marking scheme. You will receive a final grade and detailed feedback on your work, and you will have the opportunity to schedule a one-on-one feedback call to discuss your work and next steps.

At the end of Becoming A Copywriter, Formatting In Microsoft Word, How To Fact-Check, and AI Prompting For Writers And Editors, there is a self-assessed assignment. You complete the task according to the provided instructions, and you evaluate your work by comparing it against our exemplar version.

Becoming A Freelancer and Becoming A Brand Ambassador do not include assignments, but they each come with a toolkit, containing prompts, exercises, and how-to guides. You complete the toolkit in your own time as you work through the course to help you build your new enterprise.

For the tutor-assessed final assignments, the grades are split into the following classifications:

• Pass: 56%–69%
• Merit: 70–79%
• Distinction: 80%+

The certificate issued after completing your final assignment will list the grade classification along with your name and the date.

Regarding pass rates, these can vary significantly from month to month, so it’s impossible to pin down an average!

What is certain is that we want our learners to succeed, and we aim to provide you with all the support you need to feel confident in taking the final assignment.

Yes! When completing a course with a tutor-assessed final assignment, you may make more than one attempt.

In each case, the first assignment attempt is included in the course price. After reviewing your feedback and discussing any issues with a tutor, you can purchase a subsequent attempt with a new assignment document or brief.

• Becoming A Proofreader: There are a total of three assignment attempts available.
• Becoming An Editor: There are a total of two assignment attempts available.
• Becoming A Freelance Writer: There are a total of two assignment attempts available.

If you have any questions about the assignments or the retest procedure, please contact the tutors at [email protected], and they’ll be happy to provide further information.

Yes! You will receive a digital certificate of completion at the end of each of our courses. Knowadays courses are accredited by the CPD Certification Service, and our certificates include the CPD logo as a stamp of approval from this globally recognized organization.

Your certificate will show your name, the course title, and the date of completion. For courses with a tutor-assessed final assignment, the certificate will also include the grade category you received (i.e., Distinction, Merit, Pass, or Completion).

You can attach your certificate to your resume, portfolio, website, or online profile to demonstrate your commitment to professional development to prospective clients or employers. If you want to learn more about CPD accreditation and why it’s valuable, check out our blog article.

Learners can email the tutor team with any questions at any time. The members of our tutor team are there to support the online learning experience and provide assistance as needed. They work across various days and times and are spread over several time zones to make help as accessible as possible to learners around the world. While we don’t have 24-hour coverage, it’s never too long before you’ll receive a reply!

Some questions or issues are better addressed in a live conversation rather than in writing, so we also offer the option to schedule a video call with a tutor when necessary.

Learners who score distinction grades of 80% or above in the final assignments of both Becoming A Proofreader and Becoming An Editor have the chance to enter a 10-document paid work trial with Proofed. This provides valuable experience with real client documents and allows you to start earning soon after completing your training. Visit our work guarantee page to read all about this opportunity, and contact the team if you have any questions.

Our Becoming A Freelance Writer course comes with a publishing guarantee. If you achieve a distinction score of 80% or above, you’ll have the opportunity to write three articles for the Knowadays blog. After being sent your briefs and writing your first drafts, you’ll receive constructive feedback to help you edit and refine your posts. Then, your work will be professionally edited and published on the Knowadays blog, along with your writer bio. Read more about this chance to start building a portfolio right after completing your training on the Becoming A Freelance Writer page.

Simply visit our sign-up page, and enter a few details. Your account will automatically be created, and you will be emailed the instructions to log in for the first time and create a password.

Creating a new account will add you to our mailing list, so you’ll always be notified of upcoming sales, updates, and new courses.

No! When you purchase a course, this will automatically create a new account for you. You will then be able to log in and get started.

When you sign up for free lessons, we will email you a link to immediately access the material. You don’t need to sign up or log in – you simply open the email and follow the link to get started.

If you already have a Knowadays account and sign up for free lessons, you will be able to access them through the welcome email or under the My Courses area once you log in.

It’s simple – select your course and click Buy Now! This will take you to a checkout page, where you select your payment method.

You will also have the option to upgrade to a course bundle. We have several bundles available, which offer complementary courses together for a discounted price.

If you have a discount code, be sure to enter it before making your payment. Click Have a promo code? and enter the coupon code in the field.

Yes, you can! We offer two free lessons from each of our courses. This allows you to get a taste of the course style and what it’s like to learn with Knowadays.

Just visit the web page for your chosen course and press the Try For Free button. Enter your email address, and you will receive a link to the free lessons directly to your inbox. Visit our main courses page to pick what you’d like to learn!

If you have any issues signing up for the free lessons, please email [email protected], and the team will be happy to help.

Once you’ve selected your course, hit Buy Now to go to the secure checkout page. Here, you pay online using a debit or credit card. For the US and UK, we are able to offer payment plans through Klarna.

As soon as the payment is complete, the course will be added to your account, and you can get started!

If you have a discount code, be sure to enter this before checking out! Simply press Have a promo code?, and enter your code before proceeding to payment.

Yes, but they are not available in all locations.

We are able to offer payment plans via Klarna for customers in the US or UK. Simply select Klarna as your checkout option to split the course cost into multiple interest-free payments.

Here’s a breakdown of the different ways you can spread the cost:

UK payment options:

• Pay in 3 – Pay in three interest-free payments over two months. You make the first payment straight away, the next payment 30 days later, and the final payment 60 days after the first.
• Pay in 30 – Delay paying the full amount for 30 days. You’ll get access to the course straight away, but you’ll pay 30 days later.

US payment options:

• Pay in 4 – Pay in four interest-free installments, starting immediately.
• Pay over 6 months – Make six monthly payments. The interest rate is variable based on Klarna’s scoring system.

Once you make your purchase, you’ll gain access to the full course, including all downloadable materials and resources. You also have access to support from the tutor team at no additional cost.

For certain courses, you will need access to a full version of Microsoft Word, which can be purchased as part of the Office suite or through a subscription to Microsoft 365. Please read the answer to What computer tools do I need? and review the FAQs for the course you’re interested in to check the specific requirements.

For courses with a tutor-assessed final assignment, the first attempt is included in the course price. If you don’t achieve your desired score, additional attempts can be purchased for £50/$75.

Yes! If you decide a course is not for you within the 14 days after purchase, you can request a full refund.

We are unable to issue refunds if more than 14 days have passed since the purchase or if more than 50% of the course has been accessed. You can read the full details of our refund policy in our terms and conditions.

You can find more information, including the answers to relevant FAQs, on the individual course pages.

But we’re always available to chat about our courses or provide answers to questions not listed here!

Email us at [email protected], and we’ll be happy to help. If you’d rather speak with someone directly, let us know so we can pair you up with the perfect person to answer your questions.

No, we don’t have a phone number. Because our team members, and our learners, are spread across the world and located in different time zones, a phone line would be impractical! However, you can schedule a video call with a tutor if you would rather speak to someone in person. Our video calls are through Google Meet, so use of your camera is optional, and you can choose to dial in using your phone if you prefer. We use a scheduling system that converts available call times to match your location, so there’s no risk of confusion across time zones!

Please email us at [email protected] so we can assess your needs and set you up to speak with the right person.