General Enquiries

  • What courses do you offer?

    At Knowadays, we offer a variety of courses with a focus on career development. They’re designed to equip you with valuable professional skills that you can use to advance your current career or start a new freelance journey.

    Browse our courses page to see everything we have to offer and find the perfect one for you. You can also sample the content by accessing two free lessons from any course! Just follow the instructions on the page for your desired course, and start learning right away.

  • What editorial courses do you offer?

    We offer proofreading and editing courses that are suitable for beginners looking to upskill and start a new career and also professionals who want to refresh or develop their abilities. Becoming A Proofreader is our flagship course, and it teaches the nuts and bolts of correcting a text to polished perfection. Becoming An Editor takes things to the next level, exploring how to improve a text to refine its structure and style.

    We also offer courses focused on particular subject areas if you’re looking to branch out or specialize in a particular area, whether it’s in formatting or fact-checking! Visit our courses page to find out more.

  • What level of experience do I need to take a course?

    Our courses cater to everyone. Whether you are a beginner, have skills you want to polish, or are looking to build on existing professional experience, you’ll find a Knowadays course to suit you. As our courses are online and teach skills that will be used in a digital context, a little computer know-how is assumed, but you don’t need to be a technical wizard!

    The individual course pages set out what you can expect when you start learning with Knowadays.

  • Do I need to be based in a specific country to take a course?

    No! We have learners based in numerous countries, and you can take a course from anywhere in the world. Because our courses are entirely online and self-led, there’s no problem with changing location – and time zone – while you’re working through the content.

  • What English dialect are Knowadays courses written in?

    Knowadays courses are primarily written in American English.

    However, we offer Becoming A Proofreader in a choice of two versions: US English or UK English. The teaching content, exercises, and final assignments are the same in each, and both courses teach the nuances of US and UK spelling, punctuation, and grammar, but the explanatory content follows either British or American standards. This gives learners the chance to see the fine details exemplified in their preferred dialect.

  • Can I still do a course if English is my second language?

    Yes. We have learners from all around the world, and many successful graduates speak English as a second language. But please note that completing the exercises and passing the final assignments in our writing and editorial courses calls for a high-level understanding of written English. Nonfluent speakers may need to seek out additional resources if they need assistance with understanding the nuances of fluent-level grammar and sentence structure.

  • How are your courses delivered?

    Knowadays courses are accessed online and feature written content interspersed with short tutorial videos, quizzes, and practical exercises. Modules are broken down into lessons and sections, meaning the content is presented in digestible chunks. Some courses include assessed assignments and one-on-one tutor support.

  • Can I log in when it suits me?

    Yes, you set your own timetable and learn at a pace that works for you. Your course progress is stored, so you can pick up where you left off every time you log back in.

  • Can I read reviews of Knowadays courses?

    You’ll find lots of reviews on Trustpilot. Or you can read some real-life success stories of our course graduates.

  • Are Knowadays courses recognized qualifications?

    Our courses are accredited by Continuing Professional Development (CPD) – an independent professional body responsible for certifying excellence in professional development training. You can read more about what this means in our blog article.

  • Are the courses regularly updated?

    We teach modern digital working practices used in real-world situations, and our courses are frequently updated to stay in line with the latest innovations. When you buy a course, you have lifetime access to all future updates at no additional charge.

  • Are there tests in Knowadays courses?

    As part of every course, there are practical exercises and quizzes to help you learn. The results of these are not stored and do not form part of your final grade. You can return to them as often as you like to refresh your knowledge. When you complete all of the modules, you’ll take a final assignment.

    In some courses, this assignment is self-assessed, and you’ll evaluate your own work by comparing it against our exemplar version.

    In Becoming A Proofreader, Becoming An Editor, and Becoming A Freelance Writer, the final assignment is graded by a tutor, according to a set marking scheme. You will receive your final grade and detailed feedback on your work, and you will have the opportunity to schedule a one-on-one feedback call with a tutor.

  • Do I get a certificate?

    When you complete your course, you will receive a digital certificate via email.

    For tutor-assessed courses, this certificate will show your grade type. For self-assessed courses, you will receive a certificate of completion.

  • How do I sign up for a course?

    It’s simple – select your course and click Buy Now! You can also try out the material by accessing two free lessons from any course. Just visit the page for your chosen course and follow the steps to get a taster of what’s in the full content.

    And if you change your mind after making a purchase, we offer a 14-day money-back guarantee.

  • Can I speak to someone about a course?

    We’re always happy to chat about our courses or provide answers to questions not listed here. Email us at [email protected], and we’ll be happy to help. If you’d rather speak with someone directly, let us know so we can pair you up with the perfect person to answer your questions.

  • I’m not sure which course is best for me. Can you help me to decide?

    Please take a look at our courses page, which lists everything we offer and an overview of what to expect. You can then visit the individual course pages to find out more about what you’ll learn and how it can boost your career. Plus, you can simply enter your email address to immediately access two free lessons from any course, so you can start learning right away!

  • How do I pay for my course?

    Once you’ve selected your course, you can pay online using a debit or credit card. When your payment is confirmed, your account will be created and your course will be added to your profile.

    If you have a discount code, be sure to enter this before checking out!

  • Are there payment plans available?

    We offer payment plans via Klarna for customers in the USA or UK. Simply select Klarna as your checkout option to split the course cost into multiple interest-free payments. We are currently unable to offer payment plans to customers in other locations.
    Here are the options available:

    Pay in 3 – Pay in three interest-free payments over two months. You will make the first payment straight away, the next payment 30 days later, and the final payment 60 days after the first.

    Pay in 4 – Pay in four interest-free installments, starting immediately.

    Pay over 6 or 12 months – Make a payment every month for your chosen duration. The interest rate is variable based on Klarna’s scoring system and a credit check.

  • Other than the course fee, are there any additional costs?

    Once you make your purchase, you’ll gain access to the full course and all relevant materials. For the tutor-assessed courses, one final assignment is included in the course price, but further attempts can be purchased if you don’t achieve the score you’re hoping for.

    To complete your course, you’ll need a computer (laptop or desktop), internet access, and Microsoft Word.

  • What materials and computer tools do I need?

    To view course content you’ll need a tablet, laptop, or desktop computer with internet access. Our courses are not optimized for smartphones. While you can view course content on a tablet or Chromebook, a larger screen size is preferable for study.

    To complete some of our courses (for example, Becoming A Proofreader), you will also need access to a full version of Microsoft Word (via Office 2016, 2019, 2021, or the subscription-based Microsoft 365). Please note that smartphones, tablets, and Chromebooks use a limited version of Microsoft Word that doesn’t include all the necessary tools (such as Track Changes and Compare). The free version of Microsoft Word that comes with Microsoft Office Online is also unsuitable, as is Open Office.

    You can explore a list of differences between Microsoft Word on different platforms, or get in touch at [email protected] if you want to ask about your current technical setup.

  • Will my course expire?

    When you buy a Knowadays course, you get lifetime access, and this includes all future course updates. You can return to the content at any time to refresh your knowledge, and you can retake the quizzes and exercises as often as you like.

    If your account is inactive for 90 days, it may be deactivated, but your progress will be saved. Just let us know and we’ll reactivate it.

  • Can I download my course?

    Some study materials are downloadable as Word documents or PDFs for your personal use. The rest of the course elements, including written lesson content, videos, and interactive quizzes, are only accessible online. As your course doesn’t expire, you can take as long as you need to work through the content and return to it at any time.

  • Can you mail me a hard copy of my course?

    Knowadays courses are designed for online learning and contain interactive and video elements. While you can download some materials as Word documents or PDFs, the full courses are not available as hard copy.

  • Can I contact a tutor?

    Learners can email the tutor team with any questions at any time. Our tutors work across multiple time zones to make help as accessible as possible to learners around the world, and they are there to provide additional support and assistance to enhance the online learning experience. If a question would be better answered in a conversation rather than an email, we can set up a tutor-support call.

    After taking a tutor-graded final assignment, you will be offered the opportunity to schedule a one-on-one video call to discuss your results and next steps.

  • What are the pass rates for Knowadays courses?

    To pass a Knowadays course, you must achieve 56% in the assessed assignment. We split our grades into pass (56–69%), merit (70–79%), and distinction (80% or above). As our students come from a wide range of academic and professional backgrounds, it’s impossible to pin down an average as pass rates and grade types vary from week to week!

    What is certain is that we want our learners to succeed, and we aim to provide you with all the support you need to feel confident in taking the final assignment.

  • If I fail my final assignment, can I retake it?

    For courses with tutor-assessed final assignments, the first attempt is included in the course price. A tutor grades each assignment against defined criteria and awards marks accordingly. Detailed feedback is provided, highlighting areas for improvement and offering further advice. If you don’t achieve the score you’re hoping for, you can pay to try again with a new assignment document. There are three assignment documents available for Becoming A Proofreader, and there are two attempts available for each of Becoming An Editor and Becoming A Freelance Writer.

    Feel free to contact us to find out more about the final assignments and the retest process.

  • What happens if I don’t get a distinction on my course?

    Pass, merit, and distinction grades all indicate successful completion of a course. If you don’t achieve a distinction score on the final assignment, you’ll have the option to pay for another attempt, and our tutor team will support you as you prepare to take it.

    However, we aim for our courses to equip you with all the skills you need to set up as an independent freelancer, no matter how you do on the final assignment. With lifetime course access, you can return to the lesson content to continue developing your knowledge, applying it to build up valuable experience.

    If you want to benefit from the work guarantee with Proofed, you need to achieve a distinction score of 80% or higher in Becoming A Proofreader and Becoming An Editor. If you want to gain writing experience with our publishing guarantee, you need to achieve a distinction score in Becoming A Freelance Writer.

  • Which courses come with a guaranteed work offer?

    Successful completion of Becoming A Proofreader and Becoming An Editor with distinction scores of 80% or above allows you to immediately access paid work with our partner company, Proofed. Gain valuable experience with real client documents by proofreading or editing 10 documents as part of a paid work trial. Read more about this work opportunity and how to purchase both courses as a discounted bundle.

    Our Becoming A Freelance Writer course comes with a publishing guarantee. If you achieve a distinction score of 80% or above, you’ll have the opportunity to write three articles for the Knowadays blog. After being sent your briefs and writing your first drafts, you’ll receive constructive feedback to help you edit and refine your posts. Then, your work will be professionally edited and published on the Knowadays blog, along with a writer bio. Read more about this chance to start building a portfolio right after completing your training on the course page.

  • How does the guaranteed work offer with Proofed work?

    Graduates who achieve a distinction grade of 80% or more in Becoming A Proofreader and Becoming An Editor are given the opportunity to work with Proofed on a trial basis. You will be onboarded onto the Proofed freelancer platform and enter a 10-document trial period. Plenty of positive feedback will allow you access to the wider Proofed platform.

    This is a great way to cut your teeth as a new freelance editor! Gain the experience and confidence to join other platforms or freelance sites, or launch your own independent business, whether or not you continue working with Proofed as well. As a freelancer, you’re free to weave together multiple strands of work from different sources. To find out more about the work trial and what you can expect from working with Proofed, head over to our guaranteed work page.

  • Is anyone eligible to work for Proofed?

    Proofed is a US company, and payments to its freelancers have to comply with US tax regulations. To work with Proofed, your country of residence must have a dual-tax treaty with the US and use a currency that is compatible with the payment platform. You can check this list of supported countries to make sure yours is included.

  • How can I find out more?

    Get in touch! Email us at [email protected], and we’ll be happy to answer your questions. If you’d rather have a chat, let us know, and we can set up a call with the right person to help.

It’s Knowadays or never.

Choose a course, sharpen your skills, and discover a new way of working.